Effective date: May 27, 2026 Company: 1591935 B.C. LTD., doing business as Island Workflow (“Island Workflow,” “we,” “us,” or “our”) Contact: [email protected]

1. Acceptance of These Terms

These Terms of Service (the “Terms”) govern your access to and use of Island Workflow’s website, ecommerce store, products, services, hardware packages, readiness sessions, implementation work, support, AI assistants, automations, integrations, documentation, and related communications (collectively, the “Services”).

By visiting our website, contacting us about Services, purchasing a product or service, approving a quote, signing a statement of work, paying an invoice, connecting a third-party account, using an Island Workflow system, or permitting us to perform work for you, you agree to these Terms.

If you are accepting these Terms for a company, organization, strata corporation, society, partnership, or other legal entity, you represent that you have authority to bind that entity. “You” and “Client” refer to both you personally and the entity you represent.

If you do not agree to these Terms, do not use the Services.

2. Other Agreements and Order of Precedence

Some Services may be governed by an accepted quote, checkout terms, proposal, statement of work, support plan, service order, data processing terms, privacy policy, or written agreement signed by both parties (each, an “Order”). If an Order conflicts with these Terms, the Order controls only for that specific conflict and only for the Services covered by that Order. All other parts of these Terms continue to apply.

3. Services We Provide

Island Workflow provides practical workflow, automation, website, ecommerce, AI assistant, communications, and business systems services. Depending on the Order, Services may include:

• workflow discovery and readiness sessions;
• website, ecommerce, CRM, form, calendar, messaging, and automation setup;
• local computer, mini PC, server, or hardware package preparation;
• AI assistant, chatbot, voice, SMS, email, or routing workflows;
• third-party integrations and application configuration;
• documentation, training, and support;
• monitoring, maintenance, updates, and troubleshooting; and
• related consulting, implementation, and operational support.

Unless expressly stated in an Order, Services are business workflow tools and support services. They are not legal, accounting, tax, financial, medical, insurance, security-audit, emergency-response, regulated professional, or compliance-certification services.

4. Client Responsibilities

You are responsible for:

1. providing accurate, complete, and timely information, decisions, approvals, content, access, credentials, files, data, and instructions;
2. confirming that you have the right to share all materials, credentials, systems, personal information, confidential information, intellectual property, and third-party data you provide to us;
3. reviewing and approving all workflows, automations, prompts, scripts, documents, messages, quotes, invoices, forms, contracts, website content, AI outputs, and system actions before relying on them or making them public;
4. maintaining your own independent backups of business records, contracts, customer data, websites, systems, files, passwords, and device images unless an Order expressly makes backup management part of our Services;
5. maintaining appropriate insurance, cybersecurity controls, password hygiene, device security, user permissions, and internal policies for your business;
6. ensuring your use of the Services complies with all laws, regulations, professional rules, platform terms, employment obligations, privacy obligations, and contracts that apply to you;
7. supervising your employees, contractors, users, and representatives who access or use the Services;
8. promptly telling us about suspected errors, incidents, unauthorized access, data loss, device problems, payment issues, or security concerns; and
9. not using the Services for unlawful, harmful, deceptive, abusive, discriminatory, harassing, infringing, spam, malware, surveillance, credential theft, or high-risk autonomous decision-making purposes.

Delays, errors, costs, losses, missed opportunities, lost contracts, data issues, or system failures caused by incomplete information, delayed approvals, third-party platforms, user error, unauthorized changes, malware, compromised credentials, unsupported equipment, or your failure to meet these responsibilities are your responsibility and are not Island Workflow’s liability except to the extent directly caused by our proven gross negligence, wilful misconduct, or fraud.

5. AI, Agents, Automation, and Human Oversight

Some Services may use artificial intelligence, machine learning, automation, software agents, scripts, routing logic, or third-party AI providers (collectively, “Automation Tools”). Automation Tools can produce inaccurate, incomplete, outdated, biased, unexpected, unsafe, or inappropriate results. They can also fail, misunderstand instructions, send or draft the wrong content, make incorrect classifications, trigger unintended workflows, or interact unpredictably with third-party systems.

You agree that:

• Automation Tools are assistive tools, not independent professionals, officers, employees, legal representatives, or guaranteed decision-makers;
• you remain responsible for human review, approval, supervision, and final decisions;
• you will not use Automation Tools for emergency response, life-safety decisions, medical diagnosis or treatment, legal advice, financial advice, regulated professional advice, employment termination, credit, housing, insurance, policing, bylaw enforcement, or other legally significant decisions unless expressly agreed in writing with appropriate human-review safeguards;
• you are responsible for testing workflows before production use and for monitoring them after launch;
• you will set and maintain appropriate limits, permissions, approval gates, and escalation paths; and
• Island Workflow is not liable for an AI agent “going rogue,” exceeding your intended use, generating wrong information, failing to act, acting late, taking unintended actions, or causing downstream harm, except to the extent directly caused by our proven gross negligence, wilful misconduct, or fraud.

No Automation Tool is promised to be error-free, uninterrupted, secure from all misuse, or suitable for every purpose. You should never rely on an AI or automation output without appropriate human judgment.

6. Third-Party Platforms, Providers, and Integrations

The Services may rely on third-party platforms, software, APIs, hosting companies, payment processors, telecommunications providers, email providers, AI providers, browser extensions, plugins, ecommerce systems, analytics tools, device manufacturers, warranty providers, domain registrars, app stores, social platforms, and other services that we do not control (“Third-Party Services”).

Third-Party Services may change, fail, suspend accounts, impose limits, experience outages, lose data, change pricing, alter APIs, reject messages, block automations, remove features, create security issues, or terminate access. Their own terms, privacy policies, service levels, warranties, and support rules apply.

Island Workflow is not responsible for failures, breaches, downtime, data loss, delivery failure, account suspension, platform changes, pricing changes, policy enforcement, lost contracts, or other harm caused by Third-Party Services, except to the extent directly caused by our proven gross negligence, wilful misconduct, or fraud.

7. Security, Privacy, and Data Incidents

We use reasonable administrative, technical, and physical safeguards appropriate to the Services we provide. However, no website, device, network, email system, AI provider, integration, database, backup, hosting service, password system, or transmission method is perfectly secure.

You acknowledge and agree that:

• we cannot guarantee that unauthorized access, hacking, malware, ransomware, phishing, credential compromise, employee misuse, service-provider incidents, data loss, or privacy breaches will never occur;
• you remain responsible for your own business security, user permissions, endpoint protection, insurance, and backups;
• we are not liable for unauthorized access, data loss, hacked information, lost contracts, reputational harm, business interruption, or privacy incidents except to the extent directly caused by our proven gross negligence, wilful misconduct, or fraud;
• if you provide us access to personal information, confidential information, regulated information, or sensitive business data, you are responsible for confirming that such access is lawful and appropriate; and
• both parties will cooperate reasonably and promptly if a suspected security or privacy incident occurs.

Where required by law, we will support applicable breach assessment, record-keeping, reporting, and notification obligations. This may include reporting to the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia, notifying affected individuals, and keeping breach records where required.

8. Hardware, Devices, Shipping, and Physical Products

Some Full Build or related offerings may include computer hardware, mini PCs, peripherals, accessories, configuration, shipping, or deployment support.

Unless an Order expressly says otherwise:

• hardware is sourced from third-party manufacturers, distributors, or suppliers;
• manufacturer warranties, supplier warranties, shipping-carrier terms, and applicable consumer or sale-of-goods laws govern hardware defects and warranty claims;
• Island Workflow does not manufacture the hardware and does not provide a separate hardware warranty beyond the obligations expressly stated in the Order;
• device lifespan, performance, compatibility, uptime, security, and suitability depend on environment, configuration, updates, maintenance, user behaviour, and third-party software;
• you are responsible for surge protection, safe placement, network security, physical security, environmental conditions, routine care, and backups;
• we are not liable for hardware breakdown, power events, physical damage, theft, overheating, user modification, unsupported software, lost data, lost contracts, downtime, or business interruption except to the extent directly caused by our proven gross negligence, wilful misconduct, or fraud; and
• shipping risks, insurance, duties, taxes, import fees, special handling, and delivery requirements are handled as stated in the Order or checkout terms.

Standard insured shipping within Canada may be included in some Full Build pricing where expressly stated. Shipping outside Canada, including to the United States or United Kingdom, and any expedited, unusual, remote, customs, duties, taxes, brokerage, import, or special handling costs may be quoted or confirmed separately.

9. Fees, Payment, Taxes, and Chargebacks

You agree to pay all fees, deposits, subscriptions, usage charges, hardware charges, shipping charges, taxes, duties, and other amounts stated in the applicable Order, checkout, invoice, or written agreement.

Unless expressly stated otherwise:

• prices are in Canadian dollars;
• taxes are additional where applicable;
• deposits, readiness sessions, custom work, implementation work, hardware procurement, and completed work are non-refundable;
• late payments may pause work, support, delivery, access, or account changes;
• you are responsible for third-party platform fees, usage fees, telecom charges, AI usage, hosting, domains, plugin licenses, payment processing fees, and similar pass-through or external costs; and
• unjustified chargebacks, payment reversals, collection costs, and returned-payment fees may be recovered from you.

10. Cancellations, Refunds, and Scope Changes

Custom Services often require planning, scheduling, procurement, configuration, and reserved work time. Cancellation, rescheduling, refund, and change rules may be stated in the Order. If no specific rule is stated:

• readiness sessions and scheduled consulting time require at least 2 business days’ notice to reschedule;
• completed work, custom configuration, digital deliverables, hardware procurement, and setup labour are not refundable;
• unused ongoing support may be cancelled at the end of the then-current billing period unless the Order says otherwise;
• scope changes require written approval and may increase price, timeline, third-party costs, or support needs; and
• if a project is delayed by your lack of access, information, approvals, payment, or feedback, we may pause the work and adjust timelines, fees, or deliverables.

11. Client Content, Data, and Materials

You retain ownership of content, data, documents, images, trademarks, customer lists, workflows, prompts, business rules, and other materials you provide to us (“Client Materials”). You grant Island Workflow a non-exclusive, worldwide, royalty-free licence to access, use, copy, process, transmit, display, modify, and create derivative works from Client Materials solely as needed to provide, secure, support, improve, document, bill, and enforce the Services.

You represent and warrant that Client Materials do not violate law, infringe intellectual property rights, breach privacy rights, breach confidentiality obligations, contain malicious code, or violate third-party terms.

You are responsible for preserving originals and backups of Client Materials. We are not liable for loss, corruption, deletion, or alteration of Client Materials except to the extent directly caused by our proven gross negligence, wilful misconduct, or fraud.

12. Island Workflow Intellectual Property

Island Workflow retains all rights, title, and interest in its pre-existing and independently developed tools, templates, scripts, prompts, workflows, documentation, designs, code libraries, methods, know-how, training materials, branding, internal processes, and reusable components (“Island Workflow IP”).

Subject to full payment, we grant you a non-exclusive, non-transferable licence to use deliverables created specifically for you as part of the Services for your internal business operations or as otherwise stated in the Order.

Unless expressly agreed in writing, you may not resell, sublicense, publish, reverse engineer, extract, copy for third parties, or commercialize Island Workflow IP.

13. Confidentiality

Each party may receive non-public business, technical, financial, operational, customer, supplier, security, credential, personal, or strategic information from the other party (“Confidential Information”). Each party agrees to use reasonable care to protect the other party’s Confidential Information and to use it only for the purposes of the Services or as legally permitted.

Confidential Information does not include information that is public through no fault of the receiving party, already known lawfully, independently developed without use of the Confidential Information, or received lawfully from a third party without confidentiality restrictions.

We may disclose Confidential Information to employees, contractors, service providers, insurers, legal advisors, accountants, or other professional advisors who need it for the Services or for business, legal, insurance, security, compliance, or dispute-resolution purposes, provided they are subject to appropriate confidentiality obligations.

14. Acceptable Use

You must not use the Services to:

• violate laws, regulations, professional rules, platform terms, or rights of others;
• send spam, phishing, scams, malware, abusive messages, or unlawful marketing;
• scrape, harvest, or misuse personal information;
• impersonate others or misrepresent authority;
• make unlawful, discriminatory, unsafe, or deceptive decisions;
• compromise, attack, overload, reverse engineer, or interfere with systems;
• bypass security or access controls;
• upload malicious code or harmful content;
• use AI or automation for prohibited high-risk decisions without appropriate written safeguards; or
• expose Island Workflow, its clients, providers, or the public to unreasonable risk.

We may suspend or terminate Services if we believe your use creates legal, security, operational, reputational, financial, or safety risk.

15. No Guarantees

We aim to provide practical, reliable, useful Services. However, except for express commitments in an Order, we do not guarantee:

• specific revenue, profit, leads, rankings, conversions, cost savings, uptime, speed, security, compatibility, legal compliance, tax treatment, insurance coverage, business outcomes, or contract wins;
• that any website, AI assistant, workflow, message, automation, hardware device, integration, backup, or third-party platform will be error-free, uninterrupted, secure, or available;
• that information, summaries, classifications, AI outputs, or automations will always be accurate, complete, current, appropriate, or accepted by third parties; or
• that data, contracts, files, messages, form submissions, emails, logs, or records will never be lost, corrupted, deleted, delayed, misrouted, hacked, or unavailable.

16. Disclaimer of Warranties

To the maximum extent permitted by law, the Services and deliverables are provided “as is” and “as available,” except for any express written warranty stated in an Order. Island Workflow disclaims all implied warranties, conditions, and representations, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, accuracy, security, and error-free performance.

Nothing in these Terms excludes warranties, conditions, rights, or remedies that cannot legally be excluded.

17. Limitation of Liability

To the maximum extent permitted by law, Island Workflow, 1591935 B.C. LTD., and our directors, officers, employees, contractors, agents, suppliers, and service providers will not be liable for any indirect, incidental, special, consequential, aggravated, exemplary, punitive, or similar damages, or for loss of profits, revenue, goodwill, opportunity, contracts, data, use, business, reputation, production, savings, or business interruption, even if advised of the possibility of such damages.

To the maximum extent permitted by law, Island Workflow’s total aggregate liability for all claims arising out of or relating to the Services, any Order, any product, any website use, any AI or automation issue, any hardware issue, any data issue, or these Terms will not exceed the greater of:

1. the fees actually paid by you to Island Workflow for the specific affected Service during the 3 months before the event giving rise to the claim; or
2. CAD $500.

If the claim relates to a one-time paid build or hardware product, Island Workflow’s total aggregate liability will not exceed the amount actually paid to Island Workflow for the specific affected product or build, excluding taxes, duties, shipping, pass-through costs, third-party fees, and amounts paid to third parties.

These limits apply regardless of the legal theory, including contract, tort, negligence, strict liability, misrepresentation, breach of warranty, statute, equity, or otherwise.

The above limits do not apply to liability that cannot be limited by law, or to liability finally determined by a court to have been caused by Island Workflow’s fraud, intentional misconduct, or gross negligence.

18. Client Indemnity

You agree to defend, indemnify, and hold harmless Island Workflow, 1591935 B.C. LTD., and our directors, officers, employees, contractors, agents, suppliers, and service providers from and against all claims, demands, complaints, investigations, losses, damages, fines, penalties, settlements, liabilities, costs, and expenses, including reasonable legal fees, arising out of or relating to:

1. your use or misuse of the Services;
2. your business operations, products, services, employees, contractors, customers, tenants, guests, suppliers, users, or representatives;
3. Client Materials or information you provide;
4. your instructions, approvals, omissions, delays, misrepresentations, or failure to review outputs;
5. your breach of these Terms, an Order, law, regulation, professional rule, platform term, privacy obligation, confidentiality obligation, or third-party right;
6. unauthorized access, data loss, hacking, malware, phishing, credential compromise, privacy incident, lost contract, lost file, device failure, or system issue not directly caused by our proven gross negligence, wilful misconduct, or fraud;
7. AI, automation, agent, script, workflow, message, classification, decision, or output that you deploy, approve, modify, rely on, fail to supervise, or use in your business;
8. third-party claims from your customers, users, employees, contractors, suppliers, regulators, platforms, or other parties; and
9. taxes, duties, import fees, licensing fees, platform fees, or compliance obligations related to your use of the Services.

We may control the defence of any matter subject to indemnity using counsel of our choice, and you agree to cooperate reasonably. You may not settle a claim in a way that admits fault by Island Workflow, imposes obligations on Island Workflow, or affects Island Workflow’s rights without our written consent.

19. Insurance

You are responsible for maintaining appropriate insurance for your business, which may include commercial general liability, cyber liability, errors and omissions, property, business interruption, professional liability, product liability, and other coverage suitable for your operations. Island Workflow does not guarantee that the Services will satisfy your insurer’s requirements or replace your need for insurance.

20. Support, Maintenance, and Updates

Support, monitoring, maintenance, patches, security updates, hosting management, backups, warranty handling, training, and ongoing changes are included only if stated in an Order or active support plan. If you do not maintain an active support plan, future assistance may be billed separately and availability is not guaranteed.

You acknowledge that systems can become insecure, incompatible, unsupported, or unreliable if software, plugins, operating systems, credentials, certificates, domains, hosting, APIs, AI models, or third-party services change or are not maintained.

21. Suspension and Termination

We may suspend or terminate Services immediately if:

• payment is late;
• required access, information, approvals, or cooperation are not provided;
• your use creates legal, security, privacy, operational, reputational, financial, or safety risk;
• a third-party platform suspends or restricts access;
• you breach these Terms or an Order;
• you request unlawful or unsafe work; or
• continuing the Services is impractical, unsafe, unlawful, or commercially unreasonable.

On termination, you remain responsible for all amounts owing and for exporting or preserving your data from third-party platforms. We may retain records as needed for legal, tax, accounting, security, insurance, backup, dispute-resolution, and legitimate business purposes.

22. Publicity and Portfolio Use

Unless you tell us otherwise in writing, we may identify you as a client and describe the general nature of the work performed in proposals, internal materials, case studies, sales discussions, or portfolio references. We will not intentionally disclose your Confidential Information in public marketing without permission.

23. Feedback

If you provide ideas, suggestions, requests, improvements, testimonials, reviews, or feedback, you grant Island Workflow a perpetual, worldwide, royalty-free licence to use, adapt, publish, and commercialize that feedback without obligation to compensate you, while respecting applicable confidentiality and privacy obligations.

24. Force Majeure

Island Workflow is not liable for delay, failure, interruption, loss, or damage caused by events beyond our reasonable control, including acts of God, extreme weather, fire, flood, power failure, internet or telecommunications failure, labour disruption, illness, war, terrorism, civil unrest, supply-chain issues, cyberattack, malware, ransomware, platform outage, hosting outage, payment-provider outage, AI-provider outage, changes in law, government action, or third-party service failures.

25. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on our website or otherwise made available. The effective date will show when the Terms were last updated. Continued use of the Services after updated Terms are posted or provided means you accept the updated Terms, unless a separate signed agreement states otherwise.

26. Governing Law and Disputes

These Terms and any dispute arising out of or relating to the Services are governed by the laws of British Columbia and the federal laws of Canada applicable in British Columbia, without regard to conflict-of-law rules.

The parties agree to first try to resolve disputes through good-faith business discussions. If a dispute cannot be resolved informally, the courts of British Columbia will have exclusive jurisdiction, and the parties attorn to those courts, except that Island Workflow may seek injunctive relief, payment collection, or enforcement of intellectual property, confidentiality, or access rights in any appropriate jurisdiction.

27. General Terms

If any part of these Terms is found invalid or unenforceable, the remaining parts continue in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms or an Order without our written consent. We may assign these Terms or an Order as part of a merger, acquisition, restructuring, sale of assets, or transfer of business. These Terms bind and benefit the parties and their permitted successors and assigns.

These Terms, together with any applicable Order and referenced policies, form the entire agreement between you and Island Workflow for the Services and replace prior discussions or understandings about the same subject matter, except for any signed written agreement that expressly overrides them.

28. Contact

Questions about these Terms can be sent to:

1591935 B.C. LTD. d/b/a Island Workflow Email: [email protected]