Description

Pro support only

This support ticket is only for paid IW Player for Suno Pro issues on a licensed Pro site. Do not purchase this ticket for the free plugin. Free IW Player for Suno installs are self-serve and are not reviewed under this product.

Paid diagnostic review for IW Player for Suno Pro

Purchase one support ticket when you need a diagnostic review for a specific IW Player for Suno Pro issue on one WordPress site.

What is included: one review of the diagnostic information you provide, one written response with suggested next steps, and one follow-up reply afterward for clarification on the same issue.

What is not included: we do not log in to your site, repair your WordPress install, edit your theme, customize the plugin, fix hosting/server problems, perform migration work, or keep troubleshooting beyond the included follow-up. We only offer suggestions based on the diagnostics you give us.

One ticket covers one focused Pro problem, such as a license activation problem, update problem, import problem, shortcode/display problem, or focused setup question. Free-plugin issues, separate problems, feature requests, custom design work, broader WordPress troubleshooting, and theme or hosting issues are outside this ticket.

Required information

You will be asked for the following required details during checkout so we can review the issue:

• Licensed WordPress site URL.
• License key or order email.
• WordPress version, IW Player for Suno Pro version, PHP version, and active theme.
• The exact issue you are seeing.
• Steps to reproduce the issue.
• Relevant diagnostics, error messages, console messages, debug log excerpts, or screenshots/links.

If the required diagnostics are missing or too vague, our first response may be a request for the missing information. That still counts as the support response because the ticket depends on customer-provided diagnostics.