Description
Remote Support keeps your Claw useful after launch. It covers troubleshooting, tuning, tool-change support, transcript or workflow review, FAQ updates, and minor adjustments.
Start with the CAD 300 two-hour assessment. If more work is needed, we estimate the next step clearly and bill additional time hourly.
Remote Support in real life
The system keeps evolving after launch
A Claw is not meant to be a dusty tool nobody touches. Support keeps it aligned with the way the business changes.
The workflow can adapt.
New staff, new offers, seasonal pressure, changed forms, or better follow-up ideas can be folded into the support rhythm.
You are not left alone.
Remote Support gives the business a practical path for help instead of forcing the owner to become the system mechanic.
Small refinements compound.
The system can become more useful as the team learns where automation helps most.
Common questions
What does Claw Remote Support include?
Remote Support helps keep an installed Claw system working smoothly through updates, small refinements, troubleshooting, and practical workflow help.
Is this for new customers?
Remote Support is mainly for businesses with an active Island Workflow Claw system or a system being handed into ongoing support.
Can support change my workflow over time?
Yes. The point is to keep the system useful as your business changes, without turning every small adjustment into a new project.
Remote Support: Initial Assessment
This product covers the flat CAD 300 initial assessment fee that starts any Remote Support engagement. It includes diagnostic time, a written assessment of what is going on, and a clear estimate of any additional time needed to resolve it.
Choose the option that matches your account when you reach out:
- Managed AI Runtime clients: Buy this assessment, then any additional time is invoiced after the work in 15-minute increments at CAD 150/hr standard or CAD 225/hr after-hours and urgent. Invoices are due within 7 days. A 60-minute minimum applies per session beyond the assessment.
- Bring-your-own-keys (BYOK) and non-managed clients: Buy this assessment, then any additional work is sold as a pre-authorized 120-minute time block at CAD 150/hr standard (after-hours CAD 225/hr). We pause and confirm before billing past a block.
If you are not sure which path applies to your business, contact us first and we will confirm before you purchase.
How Remote Support is priced
Real fixes sometimes take longer than expected, so we charge by time used rather than a one-size-fits-all flat rate. Two simple paths depending on your account.
Managed runtime clients
- Assessment fee: CAD 300 flat for the first two hours, including diagnostic time, a written assessment, and a clear estimate of any additional work needed.
- Additional time, if needed: billed hourly in 15-minute increments, with a 60-minute minimum per session after the initial assessment block.
Standard rate CAD 150/hr. After-hours and urgent rate CAD 225/hr. - Invoicing: invoiced after the work, payment terms payment due within 7 days for established managed clients. First engagement with a new client may be pay-on-receipt until a billing relationship is established.
- Why this works: we already know your apps, integrations, hardware, and history through your managed runtime. That means faster diagnosis and shorter repair time for you.
Non-managed or Bring-your-own-keys clients
- Minimum: 120-minute block, paid up front.
- Standard rate: CAD 150/hr (after-hours CAD 225/hr).
- If we need more time than the block, we pause and ask before continuing.
- Why this works: we do not have visibility into your system the way we do for managed runtime clients, so we set a clear cap so neither side is surprised. The minimum reflects the diagnosis time we would otherwise skip past on a managed system.
payment due within 7 days means the invoice is due within seven days of being issued. We give a clear estimate before starting, log time and notes during the work, and you see exactly what we did and how long it took.
Island Workflow
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